Refund policy

📏 Sizing Policy

Before purchasing, we strongly recommend reviewing our Size Guide carefully. During live selling sessions, our sellers will provide accurate product measurements.
Please note: We do not accept returns or exchanges due to sizing issues. Thank you for your understanding.

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🚫 Final Sale Items

For hygiene and safety reasons, all sales of jewelry, makeup, and skincare products are final and non-returnable once opened—unless the item arrives damaged or broken.

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📦 Damaged or Incorrect Items

If you receive a damaged item or there is an error with your order, please contact us within 5 days of receiving your package to initiate a return or exchange.
Eligible returns will only be accepted if the item was damaged or the mistake was made by the seller.

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💸 Refunds

Refunds are only issued under the following conditions:

• The seller is at fault (e.g., incorrect item sent or item arrived damaged)

• You initiate the return within 5 days of receiving your order

• The returned item is received and passes inspection

We are not responsible for lost packages after they leave our facility.

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🔁 All Sales Are Final

Outside of the exceptions listed above, all purchases are considered final sale.

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